All fare types allow you to change sailings subject to availability provided
you advise us prior to check-in of your original sailing. Where the same priced
fare is not available, an upgrade payment will be required. If you upgrade to a
new fare type then you will retain the cancellation conditions of your original
Larger baggage, including backpacks, must be checked-in at the Wellington or
Picton terminals. Baggage can then be collected from the carousels at the
arrival port. Except for sporting equipment , we will not accept individual
baggage items, which exceed 32kg in weight or 200 linear cm (height + length +
width) in dimension. For safety reasons, there are no exceptions for the weight
The luggage allowance is two (2) items of baggage per person. Additional
baggage items in excess of this may be conveyed subject to availability, weight
and size limitations. Additional items will incur an additional cost.
Sporting equipment such as surfboards, golf clubs, canoes and bicycles can be
carried on our vessels for a small charge of $15.
Departure times are not guaranteed and schedules are subject to change.
Interislander will not be liable for any loss suffered as a result of a service
departing/arriving before or after the scheduled time or being cancelled
Interislander advises passengers to obtain travel insurance covering delays,
changes or cancellations and to insure all vehicles, luggage and personal
Interislander may reassess at check-in the classification (type, width, length
or weight) of any vehicle and applicable changes may be made to the fare
charged. Any increase in a fare must be paid before the vehicle is loaded.
Vehicles will not be carried unless accompanied by a driver. Trailers or
caravans will not be carried unless towed by another vehicle.
Carriage of a vehicle may be refused if Interislander considers it to be
insecurely loaded or otherwise unsafe for carriage.
All vehicles must conform with laws, regulations and General Conditions
relating to the carriage of Dangerous or Hazardous Goods or substances.
House trucks must have more than 50% of the vehicle permanently converted as
Interislander may reassess at check-in the classification of passenger type
(adult, child, infant, senior or tertiary student) if this cannot be verified
Dangerous goods / hazardous substances include items such as compressed gases,
flammable, explosive, corrosive, poisonous, toxic, infectious or magnetised
materials or substances. Carriage may be permitted only if arranged with
Interislander prior to the journey. Firearms must be checked-in at the
Interislander reserves the right to inspect any vehicle, baggage or other
Smoking onboard or at our terminals is not permitted except in designated
Refunds conditions vary dependent upon the fare purchased. To be eligible for a
refund, you must cancel your booking BEFORE check-in time. Cancellations can be
made online via the Check
or Change Booking page. Written requests must be made within 30 days of
the scheduled day of departure - send your request to "Refunds, Interislander,
Private Bag, Wellington" outlining the reason for the refund and providing your
booking number and contact details.